Absolute Vape ™ DELIVERY INFORMATION
Standard delivery orders are usually shipped within 48 hours although we aim to ship the same day if you order before 1pm. After particularly busy weekends and bank holidays some orders may take a little longer to dispatch. Please email us if your order is urgent. Express Delivery orders placed before 2pm will be dispatched the same day. Express Delivery and Courier Delivery orders placed after 2pm will be dispatched the next working day.
We currently ship orders Monday to Friday. Orders placed after 2pm Monday to Friday will not be dispatched until the following business day. Please try to bear this in mind when ordering before weekends or bank holidays.
IMPORTANT: If your order hasn’t arrived, you must notify us within 14 days from the date of your order for us to consider it missing. (UK ONLY)
Shipping Options
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Shipping Terms
- When using Royal Mail (2nd Class post) service, we will not consider your order missing or late for 10 post days. If you require a guaranteed delivery date, we recommend one of the tracked services available during checkout.
- Orders placed after 2PM on Friday and through the weekend (including Bank Holidays) will be dispatched the next working day.
- At certain times of year when the postal system is busier, orders may take a little longer to arrive and we ask that you wait an additional 3 post days (Mon-Fri), before contacting us.
- If you require urgent delivery, please use the express Delivery option when placing your order.
- Items sent by a tracked service such as APC express Delivery will require a signature on receipt. It is your responsibility to ensure that someone is available to sign for your order.
- If your order hasn’t arrived, you must notify us within 14 days from the date of your order for us to consider it missing. (UK ONLY)
- All UK orders over £20 will qualify for free Courier Delivery service. FREE shipping is for UK orders only.
In the event of loss or non-delivery
It is the customers responsibility to provide correct and complete address details at checkout. Should incomplete or incorrect address details affect delivery time or result in non-delivery, Absolute Vape nor our delivery partners can be held responsible.
You can track your parcel using your tracking number at Royal Mail or APC Overnight
On infrequent occasions Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned. We cannot be held responsible for operational issues with our partner services, but will operate in line with their policies in such an event.
If your order appears lost or delivered to the wrong address, please contact us and we will contact the delivery company who will advise on the best course of action. Lost orders will be replaced or refunded at our discretion.
Should you be required to collect your package from the Post Office or another couriers’ pick-up point, this falls under your responsibility. Absolute vape cannot contact the Sorting Office on your behalf, arrange for redelivery on your behalf or send the order again unless the parcel has been returned to us.
replacement or refund. Any dates specified for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time. Orders placed during Public and Bank Holidays will be sent on the nearest possible date and may be subject to delays within the postal system. In the unlikely event that an item is out of stock one of our customer services team will notify you via phone or email to arrange a suitable
